A: Please check your junk/spam folder, and if it is not there, please contact us and we’ll get you your presets and resend. 

Q: What do I do if my download link expires? I lost my presets, do I need to repurchase them?

You will have 24 hours to download your presets from purchase time. If you miss it or lose your presets, send me an email at hello@loveherwildphoto.com along with your purchase receipt(s) or order#('s) and I can resend your presets.

Q: My presets are not appearing in lightroom

A: Your presets not appearing in Lightroom may be a number of reasons.

First, check your Lightroom preferences (Menu bar > Preferences > Presets > Visibility). The option that says "Store presets with this catalog" should be unchecked. If it is checked, please uncheck it OR follow the custom install option located at the bottom of each installer. 

If your presets are still not appearing, check a recent Adobe update hasn’t automatically hidden them. In Lightroom Classic CC 8.1 and later, go to your Lightroom preferences and make sure the option "Show Partially Compatible Develop Presets" is checked. In Lightroom Classic 2.02 and later, head to the Presets panel, click the three dots to drop down a menu. Make sure the option "Hide Partially Compatible Presets" is checked. 

(Please note Love Her Wild presets are only compatible with 7.7 and later. Update your version of Lightroom to get the most out of your presets!)

Q: How do I receive my presets and what do I get with my purchase? 

A: You will receive an email immediately with your downloadable .zip file. This includes your chosen pack of presets, written and video installation guides and links to educational editing videos.

Q: Does Love Her Wild offer refunds or exchanges?  

A: Our product is automatically signed, sealed and delivered upon purchase. Due to the nature of digital files there are strictly no refunds or exchanges. If you are having issues downloading your presets, please refer to your installation guide or the “My presets are not appearing in lightroom” FAQ.

Q: Can I see my own photo using your preset before I commit to buy?

A: Of course! Send your RAW file into hello@loveherwildphoto.com. Please note we only accept RAW images, not jpeg files. Please ensure you send the correct file format when you send the email.

Q: Do I need to pay for editing software to use a preset? 

A: Desktop presets will need an Adobe Lightroom or Photoshop account, which can be purchased outright or via a subscription. Mobile presets will need Adobe Lightroom Mobile, which is a free app.

Q: Can I share my presets with friends?

A: Sharing presets with others is considered software piracy. Sharing is trackable, and all verified instances of sharing will have legal action taken to the fullest extent allowable by law. Tell your friends to buy their own, they get 10% off their first purchase! 

Q: What programs are Love Her Wild presets compatible with? 

A: Lightroom 7.7, Lightroom Mobile and Adobe Camera Raw

Q: Do I need to be a professional photographer to use presets? 


A: Absolutely not! While Love Her Wild presets are perfect for pros to speed up their workflow, they’re also designed for anyone with a camera or a phone to make photos beautiful. But remember - while a preset makes magic, it has to have a good photo to start with. Make sure you get a good pic in your camera or phone first! You may also want to learn how to make simple editing tweaks to get the very best out of each and every photo.

Q: What cameras do Love Her Wild presets work with?


A: Our presets have been tested all over the world by users using all of the main camera brands.